SHIPPING POLICY

We offer free standard LTL shipping on all our orders within the Continental United States. Upon completion of your aquarium and/or stand and canopy, our shipping department will contact you prior to setting up shipping. Post shipment setup, you will receive an email with the Bill of Lading (BOL) which will include all the following shipping information: ship to address, customer contact information, pick up date, due date (target date to destination terminal), shipment weight, dimensions & freight carrier. We are unable to make any changes to the Bill of Lading once shipment has been confirmed and the carrier has possession of your shipment. Once the freight carrier has picked up your shipment from Tsunami’s manufacturing facility, you will receive a follow up email with your shipments PRO#. You will use the PRO# to track your shipment. If you do not receive an email with the updated PRO#, please contact us and will provide you with that information. When your shipment arrives at the destination terminal, they will contact the number that is listed on the Bill of Lading within 24 hours to set up a delivery appointment which will need to be during the terminal’s hours of operation. Freight carriers’ operational hours are typically Monday – Friday from 8am-5pm. You will have 4 days from the time it arrives at the destination terminal to set up a delivery appointment before storage fees are implemented.

Please contact our office as soon as possible if you are experiencing any issues setting up a delivery appointment with the freight carrier. Once you have confirmed a delivery appointment, the carrier will delivery your shipment on the confirmed appointment day. Please note that any shipment that is less than 80” long, the carrier will be able to use their liftgate to remove the shipment from their truck. Any shipment that is longer than 80” you will need to make accommodations to offload your shipment. Freight carriers are unable to use their liftgate on shipments longer than 80”. We apologize for any inconvenience this may cause.

By placing your order, you agree and understand that we, the shipper, are unable to make any changes to the Bill of Lading once your shipment is in transit and that you will need to accommodate to your carriers’ terminal hours of operation. In the event you request a change be made to the Bill of Lading or you are unable to accommodate to the carrier’s hours of operation and we are required to make other arrangements, you are subject to any and all fees, etc. As well as make proper accommodations to remove your shipment if it is longer than 80”

Freight damage is not common, but in the event that there may be complications to your shipment that occurred during transit (that is no fault to Tsunami), we like to ensure that you are fully aware with how to proceed.

 When your shipment arrives, you must fully inspect your shipment before signing for it! If the delivery driver is unwilling or will not allow you to inspect your order please write on all paperwork “SUBJECT TO INSPECTION, DRIVER WILL NOT ALLOW CUSTOMER TO INSPECT” and accept the delivery. If your shipment arrives and it is damaged, please follow the instructions below and contact us immediately so that we can file a claim with the shipping company due to their negligence!!

If you see that DAMAGE is present to:

The aquarium, please note on all paperwork DAMAGED AQUARIUM with a description of the damage and refuse the delivery. If you also ordered a stand/canopy and there is no damage, you can accept delivery of just the stand/canopy only.

The stand/canopy, please note on all paperwork DAMAGED STAND/CANOPY with a description of the damage and refuse the delivery. If there is only minimal cosmetic damage such as a stand/canopy door or a piece of trim, please note on all paperwork DAMAGED and where the damage is and take photos of the damaged area(s). You can accept delivery of the stand/canopy as most cosmetic damage can be replaced with a separate shipment of the damaged piece. If you also ordered an aquarium and there is no damage, you can accept delivery of just the aquarium only. If you accept a damaged shipment and you did not follow the above instructions, there is no legal recourse for us to file a claim with the freight company and therefore no refunds or replacements can be issued.

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